Help
for Mapy.com

Tips and procedures on how to search for places, work with routes, set maps, and utilize features.

Frequently Asked Questions

How do I purchase Premium?

You can purchase Premium here, or by clicking the green “Go to Premium” button above the map. More detailed information can be found here.

What are the benefits of Premium?

With a Premium subscription, you can have an unlimited number of offline maps in the app, and you will gain enhanced options for route planning, such as planning routes for gravel or via ferratas, setting your own speed, and more. More detailed information can be found here.

How do I download offline maps?

Downloading offline maps is available after logging in to your account in the mobile app. In the free version of the app, you are limited to downloading maps of only one country, while in the premium version this is completely unlimited.

How to upload a route in GPX format?

Routes recorded in other applications saved to a GPX file can be uploaded using the Import GPX feature, which is available after logging into your account via the Tools/Import GPX menu or in My Mapy in the Saved/Import GPX section. Import GPX is also possible in the mobile app.

How to report a new place, place adjustment or map error?

Report a new place, adjust an existing place or map error directly here. More detailed information can be found in the Issue Reporting section.

Why do I have an older map version in the app than on the Mapy.com website?

While the web version is updated approximately once a week, new offline maps for the mobile app are released less frequently. Therefore, it’s possible that the map in your mobile app is slightly older than what is seen on the web. Watch out for update prompts for offline maps and update regularly.

How to log in?

Logging in opens the door to many functionalities. On the web, log in from the right panel in the top bar by clicking Login to My Mapy; in the app, you find this option in the main menu. You can use an existing Seznam account to log in, or create a new one.

All Frequent Questions

Explore, Share
and Discuss

Looking for advice on using features on Mapy or perhaps tips on the best routes? Join our community, get inspired, or share advice with others.