Mapy.com Premium

Where can I find the status of my Premium membership?

You can find the current status and more information about your membership in the app here.

Offline maps or other premium features are not working after purchase?

Ensure your app is logged in with the same Seznam (or alternative) account you used to purchase Mapy.com Premium. If you logged out after purchase, you’ll need to log in again to manage downloaded offline maps.

Can I get a free subscription if I contribute to the maps?

If you are one of the most active users who help create Mapy.com with your content, you will receive a free one-year Premium subscription as a thank you. We evaluate your activity continuously, and you can find out how much more you need to reach the Intrepid Explorer status in the Overview section under My Maps.

How to report a problem?

In the Mapy.com app Menu, you can find the Problems and Feedback section, choose Premium Problem. Please leave a message directly from the device in question. When purchasing via Google Play, please provide the order number beginning with the code “GPA”, e.g., GPA.1234-1234-1234-1234. We’ll get back to you soon because premium supporters have priority customer support with us.

It’s important to report any discrepancies directly from the app. That way, we receive complete information about the operating system, app version, etc. This allows us to quickly simulate the problem on our end and either fix it or provide you with accurate advice.

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